Delete Your Account

This page explains how to permanently delete your XPMaps account, including for users of the XPMaps mobile app (iOS and Android) and the XPMaps web platform.

If you can sign in

You can delete your account yourself, no need to contact us. In the XPMaps mobile app, or at xpmaps.com, go to Settings → Profile → Delete my account. Deletion is permanent and cannot be undone. Because this action is permanent, you will be asked to sign in again to confirm it's really you before it takes effect.

If you can't sign in

Email support@xpmaps.com with the subject line "Account deletion request." If possible, send the request from the email address on the account, this helps us process it faster.

We verify ownership by corresponding with the account's registered email address. We will never ask for your password, payment-card details, or a government ID.

What gets deleted

• Your sign-in identity and authentication credentials
• Your profile details, including name, phone number, and avatar
• Notification and push tokens
• Personal telemetry associated with your account
• Your membership in any organizations
• Your participation in chat, your name is removed from messages you sent in the past

What may be retained

Some records must be kept by the organization you were part of, with your personal identifiers removed or anonymized where possible. This includes Trips, permits, safety and location records of transports, payment and invoice history, and security and audit logs. These are retained for legal, payment, permit, fraud-prevention, security, and audit reasons.

We also keep a non-identifying internal reference to the deleted sign-in indefinitely — not your name, email, or profile — used solely to prevent unauthorized restoration of deleted accounts.

Timing

After we verify your request, we will confirm the outcome with you. We do not commit to a specific number of days for processing.

More information

For details on how we handle information, see our Privacy Policy and Terms of Service.